Contact Us

We're Here to Help – Reach Out to Karseell.shop Today

At Karseell.shop, your questions, feedback, and hair care journeys are at the heart of everything we do. As the official online destination for authentic Karseell products, we're dedicated to delivering exceptional support alongside our premium shampoos, conditioners, hair masks, and oils. Whether you're inquiring about an order, seeking product advice, or sharing your success story, our team is ready to assist with personalized, prompt service. Let's keep your locks looking their best!

Get in Touch with Us

We make it easy to connect. Choose your preferred method below, and we'll respond swiftly to ensure a seamless experience.

  • Email Us: For general inquiries, order support, or wholesale opportunities, drop us a line at Info@karseell.com.
  • Phone Support: Speak directly with a hair care expert at 8613926101130 (available during business hours).
  • Address: Guangzhou Chinchy Cosmetics Co., Ltd. Room 1616, No. 395, Jianpeng Road, Helong Street, Jiahe Lianbian Village, Baiyun District, Guangzhou, China.
  • Live Chat: WhatsApp：8613926101130

Our Support Hours

To better serve you, our customer service team operates on the following schedule (GMT+8):

  • Monday to Saturday: 9:00 AM – 6:00 PM
  • Sunday: Closed

We aim to reply to all messages within 24 hours during business days. For urgent matters outside these hours, feel free to leave a voicemail or email – we'll get back to you first thing!

Frequently Asked Questions

Many of your questions might already be covered in our comprehensive FAQ section. From shipping details to product usage tips, we've got quick answers to help you get back to pampering your hair faster.

Share Your Feedback – We Love Hearing from You!

Your voice shapes the Karseell experience. Whether it's rave reviews about our nourishing hair oils or ideas for new formulations, your input helps us innovate and improve. As part of the global Chinchy family – home to trusted brands like Ecolchi, Delofil, and Pallamina – we're passionate about exceeding expectations. Tell us how we're doing!

Explore More Ways to Connect

  • Follow Us on Social: Join the conversation with our 6+ million community members on TikTok, Facebook, and Youtube for tips, tutorials, and exclusive deals.
  • Amazon Store: Shop our full range and read verified reviews at our official Karseell Amazon store.
  • B2B Partners: For wholesale, OEM, or distribution inquiries, visit our parent company's site at Chinchy Group.

Thank you for choosing Karseell.shop – where superior hair care meets outstanding support. We can't wait to hear from you!

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