FAQ

Product Differentiation and Features:

  1. Q: What sets our brand apart from others? A: Our brand is committed to product research and innovation, utilizing unique and effective ingredients to offer optimal hair care experiences for all customers. Our products are rigorously tested to ensure they are safe, gentle, and effective.

  2. Q: What special ingredients are used in our products? A: Our products contain a variety of natural botanical extracts and nourishing oils that deeply nourish the hair, providing the necessary nutrients and hydration. Specific ingredients can be found on the detail page of each product.

Product Ingredients and Suitability:

  1. Q: Do our products contain silicone? A: We offer several silicone-free products to meet the diverse needs of our customers. Whether a product contains silicone or not is clearly listed in the ingredient list on the product detail page.

  2. Q: Are our shampoos suitable for keratin-treated hair? A: We have shampoos specifically designed for keratin-treated hair. These products are mild and non-irritating, sulfate-free, and can be used safely.

  3. Q: Are our products sulfate-free? A: We offer a range of sulfate-free hair care products to minimize irritation to the scalp and hair. For more information, please refer to the ingredient list on the product detail page.

Product Fragrance and Testing:

  1. Q: What are the fragrances in our different product ranges? A: Each of our ranges has a unique fragrance, from fresh floral scents to warm woody scents, catering to different customer preferences. More information about the fragrances can be found on the product detail pages.

  2. Q: Does our brand test on animals? A: No, none of our products are tested on animals. We employ humane and scientific methods to ensure the safety and efficacy of our products.

Product Information Inquiry:

  1. Q: How can I find out what is in our products? A: You can view the complete list of ingredients on the product detail page of our official website. If you have any questions or need more information, please feel free to contact our customer service team.

Product Usage and Effects:

  1. Q: Are your shampoos suitable for sensitive scalps? A: We have shampoos specifically designed for sensitive scalps, containing natural ingredients that are mild and non-irritating. More information about product ingredients and usage recommendations can be found on the product detail pages.

  2. Q: Will your hair care products make the hair oily? A: Our hair care products are designed to nourish the hair without making it oily. We recommend using the products according to the instructions on the product label and avoiding overuse.

  3. Q: Can I use your products every day? A: Yes, most of our products are suitable for daily use. However, we recommend determining the frequency of use based on individual hair and scalp conditions.

Order and Delivery:

  1. Q: How soon will my order be shipped? A: We usually process and ship orders within 1-2 business days after receiving them. Once shipped, you will receive an email containing tracking information.

  2. Q: Can I change my delivery address? A: Once an order is processed, we are unable to change the delivery address. Please double-check your delivery address when placing an order.

  3. Q: Can I choose the courier company? A: We will choose the most suitable courier company based on your address and order size. Currently, we do not offer the option to choose the courier company.

Payment and Security:

  1. Q: Is online payment secure? A: Yes, we use SSL encryption technology to protect your payment information. We do not store your credit card information.

  2. Q: Can I use multiple payment methods for one order? A: Currently, we only accept one payment method for a single order. You can choose the most convenient payment method to complete the payment.

Returns and Refunds:

  1. Q: What should I do if there is a problem with the product I received? A: We apologize for any inconvenience. Please contact our customer service team through our contact page, providing the order number and product photos, and we will resolve the issue as soon as possible.

  2. Q: Can I return opened products? A: For hygiene and safety reasons, we cannot accept returns of opened products. For more details, please refer to our return policy.

Account Management:

  1. Q: How can I change my account information? A: You can log in to your account and visit the "My Account" page to change your information, such as email address, password, and delivery address.

  2. Q: Will my account information be shared? A: We value your privacy. We will not share your personal information with third parties. For more details, please refer to our privacy policy.

Others:

Q: Can't find your answer here? A: If you have other questions or concerns, please contact our customer service team through our contact page, and we will assist you as soon as possible.