Privacy Policy

At Karseell (operated by Guangzhou Chinchy Cosmetics Co., Ltd.), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website karseell.shop (the "Site"), make purchases, or interact with our services. By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents. For questions, contact us at info@karseell.com.

1. Information We Collect

We collect information to provide and improve our hair care products and services. This includes:

Personal Information

  • Account and Profile Data: When you create an account or register, we collect your name, email address, phone number, billing/shipping address, and payment details (processed securely via third-party gateways like Shopify Payments).
  • Order and Purchase Data: Details about your orders, including product selections, quantities, and delivery preferences.
  • Communication Data: Information from emails, chat support, or phone calls, such as your inquiries or feedback.

Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources (collected via cookies and similar technologies).
  • Location Data: Approximate location based on IP address for shipping estimates and localized content.

Information from Third Parties

  • We may receive data from partners like social media platforms (e.g., Facebook, TikTok) if you log in via them, or from shipping providers for delivery updates.

We do not collect sensitive personal information (e.g., health data) unless voluntarily provided in customer support contexts.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders, including payment processing and shipping.
  • Provide customer support, respond to inquiries, and send order updates.
  • Personalize your experience, such as recommending hair care products based on past purchases.
  • Send marketing communications (e.g., newsletters, promotions) if you opt-in; you can unsubscribe at any time.
  • Analyze Site usage to improve functionality, prevent fraud, and ensure compliance with laws.
  • Comply with legal obligations, such as tax reporting or dispute resolution.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted third parties like Shopify (for e-commerce hosting), payment processors (e.g., Stripe), shipping carriers (e.g., DHL), and analytics tools (e.g., Google Analytics) who are bound by confidentiality.
  • Business Partners: For joint promotions or wholesale inquiries, with your consent.
  • Legal Authorities: If required by law, subpoena, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

For international users, data may be transferred to our facilities in China, with appropriate safeguards like standard contractual clauses.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including encryption (SSL/TLS for transmissions), access controls, and regular security audits. However, no system is completely secure, so we cannot guarantee absolute protection. Report any suspected breaches to info@karseell.com immediately.

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing (e.g., for marketing).
  • Withdraw consent at any time.
  • Portability: Receive your data in a structured format.

To exercise these rights:

  • Log into your account to update details.
  • Email info@karseell.com with your request; we respond within 30 days (or 45 days for complex cases).
  • For CCPA: California residents can request disclosures twice per 12 months via the above email.

You can manage cookies via browser settings or our cookie banner. Opt-out of targeted ads through network tools like the Digital Advertising Alliance.

6. Children's Privacy

Our Site is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we discover such data, we will delete it promptly. Parents/guardians can contact us to review or remove information.

7. Cookies and Tracking Technologies

We use cookies (small data files) for essential functions (e.g., cart persistence), analytics, and advertising. Third-party cookies from Google, Facebook, etc., may track behavior across sites. You can disable non-essential cookies in settings, but this may limit Site features. For details, see our Cookie Policy.

8. Data Retention

We retain your data as long as needed for business purposes (e.g., 7 years for tax records) or legal requirements. After that, we securely delete or anonymize it.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We'll notify you via email or Site notice for material changes, with the new effective date at the top. Continued use after changes implies acceptance.

10. Contact Us

For privacy concerns or questions, reach out to:

Guangzhou Chinchy Cosmetics Co., Ltd. Address: Room 1616, No. 395 Jianpeng Road, Helong Street, Jiahe Lianbian Village, Baiyun District, Guangzhou, China Phone: +86 139 2610 1130 Email: info@karseell.com

If you're in the EU, you can also contact our Data Protection Officer at the same email.

Thank you for trusting Karseell with your data. We're dedicated to your privacy as we help you achieve vibrant, healthy hair!